Your item is both personalize and bespoke – most require a waiting time of 4 weeks
For hygienic reasons, we can not accept returns for insertable items, like plugs. Nor can we accept returns for chastity devices or milking tubes.
For other returns or defects, please contact firstname.lastname@example.org for information, before sending anything back! We will provide you with return instructions, please visit our INFO page.
You can cancel any order within 14 days after purchasing. If you order did not ship yet, you will receive a full refund within 14 days.
In case your order was already shipped, please contact email@example.com for return instructions. You will receive a full refund within 14 days after the items have been received by us.
Production Times vary and can be found for each specific item in the product SPECS above.
All of our displayed prices include VAT. Of this a breakdown will appear on your order summary when you checkout.
If you are purchasing from outside the UK, then once you have entered your shipping country, UK VAT of 20% is removed. On shipping your items into your own country you are liable to pay VAT to your own country. Couriers are required by law to present all items arrived to Border Force. This may be checked by them and subject to customs charges. Any charges are calculated and applied on behalf of Revenue & Customs in your country.
Shipping of Larger items
Whether we ship air, road or sea freight, the consignment is always ‘door to door’ or DAP as it is termed in shipping.
In quoting you for shipping, this will include any importation brokerage to clear customs, leaving you to pay any relevant import charges and taxes.
You will also require, particularly into the United States and Canada, export regulations require a crate with no slates and a solid lid heat treated against infection, with a clearly visible stamp. ISPM15 registration number stamped on 2 opposite sides. The crate is required to be pitched paper lined. It is a requirement to successfully importing your items into your designated country, failure to do so can lead to quarantine of items, a costly and lengthy process to try and gain its release.
And finally, as it states on many of the listings for larger items, shipping quotes are attained once your item is ready to ship - the reason for this is that shipping costs have been and remain volatile, so we aim to get you the very best quote on the day, whether that be by air, sea or road. Sea freight is usually the cheaper option but is usually approximately a 30 to 60 day journey time. We use a number of shipping agents that will handle anything big or small, professionally and competitively.
These costings are simply passed onto you, we make no increase or profit from this service.